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Cancellations and Returns Policy


To Return An Item

If you decide you do not want the item you have purchased you have up to 14 days to return it to us in new, unused condition from the date of delivery. All items must be complete with original and undamaged manufacturer packaging.

The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. RCB Logic does not sell products on a trial basis. Please ensure suitability before you order. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Please e-mail us at to start a return, including the following information:

  • Your order number, or the email associated with the order
  • The name or SKU of the item(s) to be returned
  • Serial number(s) of the item(s) to be returned
  • The reason for the return*
  • Confirmation that the product is unused

We will respond as soon as possible. If we do not respond within 2 business days, it is possible your email may not have been delivered, so call us on 01494 782834. Please do not return items without first receiving an authorization from us and checking our returns policy below. We cannot accept returns beyond 14 days.


Business to Business Transactions

Business to Business transactions are not covered by Consumer Contracts Regulations, and will be dealt with on a case by case basis. A re-stocking fee of 20% will normally be charged to cover discounting to sell items as 'B-stock' where items have been used/opened, administration costs, testing, and re-packaging where necessary.

Consumer Transactions

If you have purchased a professional-grade device (as a guide, items over £1000 value excluding HDMI matrices), or the product class is clearly not a consumer product (for example, a studio grade camera), it will be treated as a non-consumer sale (see above).

1. If you wish to cancel your order before dispatch, you can notify us by email to before we have dispatched the goods to you.

2. You can return goods ordered from us for any reason within 14 days from delivery for a refund of the value of the goods or for exchange, subject to the conditions listed below in clause 4. Shipping is non-refundable. When making a cancellation or return, you are obliged to return the goods to RCB Logic. The cost of returning goods to RCB Logic shall be borne by you.

3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required (minus shipping costs).

4. The right to return the goods to us as referred to in clause 2 will not apply in the following circumstances: -

  • In the event that the product has been used or damaged
  • Where the packaging has been damaged or is incomplete
  • To any products that we have made or customised specifically for you
  • Where the goods were purchased for business use a restocking fee will apply
  • Any consumable items, CDs, DVDs, storage media or software if the seal on the wrapping has been broken
  • Special Order items

The provisions of this clause 4 do not affect your statutory rights.

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